Return Policy

Not happy with your purchase? Our return policy makes the process of returning or exchanging an item easy.

Online Return Policy

  • You have 30 days from the date you receive the package to return the product for a full refund minus shipping charges. Dvds, dvd systems, collector's editions, at home barre, and podcasts are a final sale and are non-refundable. The credit will contain the full purchase price plus any taxes minus the original shipping charges. The customer is responsible for the return shipping costs.
  • All items must be in brand new condition. Items which have been worn, damaged, and/or altered will not be refunded or exchanged.
  • Product marked as clearance or given in association with an online promotion will not be refunded. All clearance items and promotional products are final sale.
  • Pure Barre reserves the right to refuse returned product or prohibit a customer from completing future purchases, if it is determined the customer has a history of abusing the return policy.
  • Online returns are not accepted at any Pure Barre studio location (US or International).
Online Return Policy FAQ

How do I process my return and where do I send it?
You must email us at orders@purebarre.com and arrange your return or exchange within the 30 day period specified above. It is strongly recommended you use a trackable mailing service to return the product as we cannot be responsible for lost packages. Please send the return to:

Next Level Tactical
2550 W. 5th Ave
Denver, CO 80204 USA

When will my credit card be refunded?
Once we have received your return, it generally takes 1-2 billing cycles for the refund to be reflected on your credit card statement.

What if an item is damaged or there is a discrepancy?
If the product you received is damaged or there is a discrepancy from the order placed, you have 48 hours from the receipt of your package to notify us at orders@purebarre.com. We will do our best to replace or repair the defective item as soon as possible. Damage or discrepancy claims received after 48 hours from the time of receipt will be subject to our discretion.

Can I change or cancel my order?
Please email us immediately at orders@purebarre.com if you would like to cancel your order. If the order has not been processed, we will work with you to cancel or update the order. Please note that if the order was already in process, we may not be able to refund payment on cancelled orders for 1-2 billing cycles.

Can I return an item after 30 days or without original receipt/packing slip?
Unfortunately, orders cannot be returned or exchanged after 30 days or without original receipts/packing slips.

How do I know if you have received my online return?
You will receive an email confirmation from our fulfillment center that we have received your return. After this email confirmation, it may take 3-5 business days for us to verify the inventory and process your refund. Once we have processed your return, it generally takes 1-2 billing cycles for the refund to be reflected on your credit card statement.

I received a Pure Barre item as a gift. Can I return it?
Yes. You have 30 days from the date you receive the package to return the merchandise for a full refund minus shipping charges. DVDs, DVD systems, Collector’s Editions, at home barres, streaming videos, and podcasts are a final sale and are non-refundable. The credit will contain the full purchase price plus any taxes minus the original shipping charges. The customer is responsible for the return shipping costs.

My refund amount does not seem right. How can we fix this?
If you have any questions or concerns regarding your return, please email us at orders@purebarre.com.

Questions? Email us at orders@purebarre.com. Customer Service is available Monday through Friday during normal business hours (9a - 5p MST) excluding holidays.