Streaming Content Playback FAQ

Where can I find the streaming content I just ordered?
To access your streaming content, visit and log into your account. Once you are logged in, click on the "my videos" link in the left navigation to access your videos. On smaller mobile devices, you will need to press the "my account menu" button at the top of the page to see the navigation links.

What are the recommended browsers for viewing the streaming content?
Browsers which support HTML5 such as Google Chrome, Opera, and Mozilla Firefox are recommended. All of these recommended browsers are available on Windows, Mac, Android, and iOS (Apple) devices.

Can I view the streaming content on my mobile device?
Yes. You will have the best experience using one of the recommended browsers. The built-in Android and iOS browsers do not perform as well.

Do I need Adobe Flash to view the streaming content?
Not if you are using one of the recommended browsers. If you are using a browser which does not support HTML5, Adobe Flash is required to view the streaming content.

What should I do if the streaming content pauses during playback?
  • Try letting the streaming content buffer (load) completely before you view it.
  • Close other browser tabs or windows to free up memory.
  • Make sure your browser is the latest version. Older versions of the recommended browsers did not support HTML5 as well if at all.
  • Make sure your internet connection is stable. Try accessing other web pages to make sure you are not having an internet issue.
  • If you are using wireless or cellular, ensure you are receiving a strong signal.
  • Switch to a different recommended browser.
Can I transfer my streaming content to someone else?
We are not able to transfer streaming content from one account to another.

Questions? Email us at Customer Service is available Monday through Friday during normal business hours (9a - 5p MST) excluding holidays.