Order Information

When should I receive my order confirmation?
You should receive an order confirmation email upon order submission. If you do not receive your order confirmation email, please check your junk mail folder / spam filter. If you still have not received the order confirmation email after a period of time, email us at orders@purebarre.com for additional details.

Can I change or cancel my order?
Please email us immediately at orders@purebarre.com if you would like to cancel your order. If the order has not been processed, we will work with you to cancel or update the order. Please note that if the order is already in process, we may not be able to refund payment on cancelled orders for 1-2 billing cycles.

Why am I being charged shipping for virtual (streaming) products?
On orders with a mix of physical and virtual (streaming) items, the virtual items are processed immediately in order to allow the customer to have immediate access. The system automatically charges the full shipping amount on the first invoice generated for an order irrelevant of the type of product even if the invoice amount is zero dollars. Subsequent invoices for shipments of physical items will not contain any shipping charges.

Why are multiple charges listed on my credit card portal for the same purchase?
After the initial purchase, a pending authorization is added to your credit card account visible on the portal. When any physical item on the order is shipped or any virtual item is processed, a pending charge (capture of funds) is added to your credit card account for the purchase amount including any relevant shipping charges. Any remaining balance is subsequently added to the credit card account as a pending authorization to ensure funds are still available. Since our credit card processor does not settle all of the transactions until after 5pm MT, multiple transactions may appear on your portal. Once transactions are settled for the day, any previous authorizations and captures of funds will drop off the pending list in our system. You will need to consult with your financial institution to determine how long they keep authorizations listed in your online portal.

Sales Portal Purchase Expectations
The Pure Barre Shop utilizes technology to accept payment for products and services. Here is a list of what should be understood/expected when placing an order/pre-order:

  1. Debit and credit cards handled by all of the major credit providers (VISA, MasterCard, AMEX, and Discover) are the only accepted forms of payment.
  2. The three or four digit CVV code on the card is required for all purchases.
  3. Card information will be saved on our payment processor’s systems automatically for any pre-orders if not already saved by the customer.
  4. All cards will be authorized through our payment processor with a $0.01 transaction to validate the billing information, card number, expiration date, and CVV code. This transaction will be immediately voided. If any of the information is invalid based on what is on file with the customer’s credit provider or bank, the transaction will be declined.
  5. The full amount of any order/pre-order will be authorized through the customer’s credit provider or bank for payment. No funds will be captured until the products have been shipped or the services have been rendered. If there are not enough funds available for the authorization to be approved, the transaction will be declined. Each credit provider and/or bank provides details on how authorizations are handled and these processes may be different for each provider. Typically, banks put an authorization hold on the customer’s account for any debit card purchases for up to 3 to 5 business days. This hold will reduce the available balance in the account until the hold is removed by the capturing of payment or the hold time limit has elapsed. Credit providers usually handle credit card purchases similarly, but each provider may allow a customer to authorize more than the credit limit depending on the customer’s credit history.
  6. In the event products are not shipped until a later date (such as pre-orders), the card on file will be reauthorized and payment subsequently captured when the products are shipped.
  7. If an authorized payment is subsequently declined due to invalid information or insufficient funds, Pure Barre will attempt to contact the customer to update the payment information and capture the payment or obtain payment through other means.

Questions? Email us at orders@purebarre.com. Customer Service is available Monday through Friday during normal business hours (9a - 5p MST) excluding holidays.